FAQ

Order fulfilment is the entire process from the receipt of an order, usually from a customer’s website, through to the picking, packing and delivery of that order.

Outsourcing your order fulfilment releases time & pressure from you and ensures you can focus on what’s most important, growing your business.  We deliver an accurate and efficient service along with a vast variety of other key services to support every aspect of your business. Outsourced fulfilment also helps with your growth and expansion  plans  for your business, by ensuring that your logistics are future proofed.

We will look to integrate our logistics  software with your  website/platforms so that order and inventory information can be exchanged and centralised. We will learn your pick & packing requirements, and ensure that orders are fulfilled and sent all over the world. Our fulfilment software automatically updates you’re your personal dashboard

We will offer a menu of charges to cover every aspect of fulfilment  including warehousing , pick & pack , packaging ,returns and processing. This is activity based pricing , tailored to suit your requirements. In addition, we will provide a suit of delivery tariffs offering pricing meet your service level standards.

We will offer a menu of charges to cover every aspect of fulfilment  including warehousing , pick & pack , packaging ,returns and processing. This is activity based pricing , tailored to suit your requirements. In addition, we will provide a suit of delivery tariffs offering pricing meet your service level standards.

Whilst we don’t have a minimum order volume or spend requirements, typically we would expect you to have regular fulfilment activity throughout each month.

Yes we do. We assist with all aspects of returns.

We can integrate with all the main  shopping cart  platforms which includes Shopify, Magento,  and  WooCommerce and many more. We also have several integrations with the main marketplaces, including Amazon , OnBuy , Etsy & Eba

Yes we can. Through our fulfilment software we can  integrate into  Amazon’s Seller Central, so this means we can also fulfil your Amazon orders as well as your other selling channels, so you can use us as an alternative to Amazon FBA. Subject to certain seller performance, you can also offer Prime listings on Amazon too, through Seller Fulfilled Prime (SFP).

This really depends on a number different factors. Some of our customers with a small number of products/product types  can be up and running within 7days (of us receiving stock/all information) . For more complex product range and  and complexity of your offering, it would be best to contact us so we can discuss your individual needs.

We have an extensive range of delivery options available and offer worldwide services across parcel, pallet and postal networks. We use all the main providers including DPD, Royal Mail, Hermes, DHL etc.

Yes we do. Our fulfilment system is cloud based , so you can access  our system on any device with a web browser. We can provide you with your personal dashboard with multiple logins in required , so you can view your orders in real time.

Yes we do. We will require certain information as part of  the “on-Boarding” process and KYC protocols.

Yes, we are freight forwarding experts with over 125 years experience of shipping items across the world by sea, land, road and rail. What you want, where you want it, with a friendly no hassle service. We provide knowledgeable customs clearance advice and we handle all necessary documentation.

Yes we have two custom bonded warehouse facilities.

Having HM Customs bonded facilities  means that our customers can store goods  their goods without the need for duty or import vat payments until eventual removal.

We are based in the North of England with over 500,000 square feet of  warehouse space across two facilities; All are within close proximity to the major motorway networks  (M1, M6, M60 , M62.) linking the whole of the UK.

Goods (within the warehouse and in transit) are covered on a limited liability basis in accordance with our terms and conditions. Additional coverage above this  will  require a separate insurance policy. Through our internal team  and external partners ,we can introduce you to the right specialist to source to correct plan for you.